These Terms & Conditions ("Terms") govern your use of the UdarLink website and service. By creating an account or placing an order, you agree to these Terms. If you do not agree, please do not use UdarLink.
1. What UdarLink does
UdarLink lets sellers publish a shop link with their products. Customers use the link to choose items and send an order to the seller. UdarLink provides the software only. We are not the seller, we do not own or handle the products, and we are not a party to any sale between a seller and a customer.
2. Seller accounts
- You must be at least 18 years old and able to enter a binding contract. You confirm this when you sign up, and we will close accounts that break this rule.
- You must give accurate information and keep it up to date.
- You must confirm your email address before you can use your dashboard, and keep it working. We send order alerts, payment alerts and account notices to it. A new email address takes effect only after you confirm it.
- You are responsible for keeping your password safe and for everything done under your account, including by staff you invite.
- Tell us right away through our contact page if you think your account has been misused.
3. Plans and payment
- The Free plan is free of charge and has limits on shops, products and monthly orders, as shown on our pricing section.
- New sellers get a free 14-day Pro trial, once per account. No payment details are needed for the trial.
- Paid plans are billed monthly in Ringgit Malaysia (RM) at the price shown when you subscribe.
- When a trial or paid plan ends, your account moves back to the Free plan and its limits apply. Shops and products above those limits are hidden from customers, not deleted, and you can choose which ones stay live. If you upgrade later, you can switch them back on in your dashboard.
- Fees already paid are not refundable, except where required by law.
- We may change our prices. We will give you notice before a new price applies to your plan.
4. Seller responsibilities
As a seller, you are fully responsible for your shop and your sales. This includes:
- Product descriptions, prices, stock levels and photos being accurate and lawful.
- Delivering orders, handling returns, refunds and complaints, and providing customer service.
- Following all laws that apply to your business, including the Consumer Protection Act 1999, tax rules and any licences you need.
- Handling your customers' personal data in line with the Personal Data Protection Act 2010, and only using it to fulfil their orders.
- Your own Billplz account, its fees and its terms, if you accept online payments.
5. Prohibited use
You must not use UdarLink to:
- Sell illegal, counterfeit, stolen or restricted goods, or anything that infringes someone else's rights.
- Mislead, defraud or spam customers.
- Upload harmful code, try to access other sellers' data, or disrupt the service.
- Get around plan limits or resell the service without our written permission.
We may remove content, suspend shops or close accounts that break these rules.
6. For customers
When you place an order, your contract is with the seller, not with UdarLink. Sending an order opens WhatsApp on your device with the order message filled in; you send it from your own WhatsApp account, and WhatsApp's terms apply to it. Questions about products, delivery, refunds or returns should go to the seller. When you pay online, your payment is processed by Billplz and goes to the seller's account. Orders that use online payment may be cancelled automatically if payment is not completed in time.
7. Your content
You keep ownership of the content you upload, such as product names, descriptions and photos. You give us permission to store, display and process that content only as needed to run the service. You confirm you have the right to use that content.
8. Our service
We work to keep UdarLink available and reliable, but we provide it "as is" and cannot promise it will always be uninterrupted or error-free. We may change, add or remove features over time. We depend on third parties such as WhatsApp, Billplz, Cloudflare and our hosting and email providers, and we are not responsible for their outages or actions.
9. Limitation of liability
To the extent allowed by law, UdarLink is not liable for indirect or consequential losses, lost profits, lost sales or lost data, or for any dispute between a seller and a customer. Our total liability to you for any claim is limited to the fees you paid us in the three (3) months before the claim arose.
10. Indemnity
Sellers agree to compensate UdarLink for any claims, losses or costs arising from their products, their sales, their content or their breach of these Terms.
11. Ending your account
You may stop using UdarLink and ask us to delete your account at any time. We may suspend or close your account if you break these Terms, fail to pay, or if the law requires us to. Sections that by their nature should continue after your account ends will continue to apply.
12. Privacy
Our Privacy Policy explains how we collect and use personal data.
13. Changes to these Terms
We may update these Terms from time to time. We will post the new version on this page and change the "Last updated" date. For major changes, we will notify sellers by email. Continuing to use UdarLink after a change means you accept the new Terms.
14. Governing law
These Terms are governed by the laws of Malaysia. Any dispute will be handled by the courts of Malaysia.
15. Contact us
Questions about these Terms? Reach us through our contact page.